From The Past: November 21, 2006

Today Ashley went to the dentist. She still has eight baby teeth. They say she won’t lose them all until she’s about twelve years old, but she does have a loose one right now.

The hygienist cleaned and polished her teeth and then we spoke with the dentist. They were all very nice – especially the office people. Wrong or right, I judge a medical office by ALL the people who work there – not just the doctor.

When I call to make the appointment, I want the person on the other end of the line to be understanding, courteous, and friendly. From the time I walk in the door of that office until the time I leave, I expect to see smiling faces and friendly help. If the office people aren’t friendly, I don’t go back – ever. When you have a happy office, it shows and people will want to be there even if they are sick or needing some service.

Here’s Ashley getting ready: